ILG: A Year in Review 2020-2021
It has been one year since COVID-19 was declared a global pandemic. Supermarket shelves emptied, businesses and schools closed, millions lost their jobs and those on the frontlines were put to the ultimate test. 12 months later, cases continued to rise, more lives were lost while communities relied on essential workers to function. This was an unprecedented time that brought challenges to families, businesses and societies that were simply impossible to prepare for.
Looking back a year ago when businesses began closing their doors, we at Insurance Litigation Group, during this challenging time, were able to remain fully operational & focused thanks to our strategic business set up. By continuing to invest in innovative technology, we were able to provide our clients with a peace of mind while keeping our team safe.
“With all the different hats I wear in the ILG organization, it was very difficult from the standpoint that I had all those concerns about the safety of both the ILG team and of my family. Not just about being safe from the virus but also the mental well-being of everyone,” says Gregorie Dolce, Supervising Attorney and Human Resource Manager at Insurance Litigation Group. “At the same time, I’m very proud of what we accomplished and how much we’ve grown as a company.”
ILG has always been at the forefront of using technology to aid & to innovate: Our company functions on a cloud-based system, meaning our documents and entire process management system are easily accessible and our team can work on our clients’ cases from anywhere. Even in a pandemic, we never stopped fighting! Our team of insurance experts was able to keep the pressure on the insurance companies; we fought to ensure our clients got paid what they were entitled to under their insurance policy.
We also had a Voice Over Internet Protocol (VOIP) phone system in place, which enables our team to easily be reached and seamlessly interact with our clients, regardless of their remote location. . But it didn’t stop there…with applications like Teamviewer and Anydesk, our employees were able to have remote access to their office computers right from home.
And when it came to hearings, depos, mediations and more, our attorneys effectively utilized Zoom. We also set up systems to facilitate mail collection in order to timely process our clients’ settlement checks. We adapted and kept pushing forward, ensuring our clients and team of experts were taken care of.
At Insurance Litigation Group, we also recognized the importance of supporting our community as the pandemic continued to significantly impact jobs, the economy, public health and local education.
Our team donated 10 high-quality HP laptop computers to local middle and high school students at a ceremony hosted by Bishop E Thomas at the Julie Williams Multipurpose Education in Lauderdale Lakes. We also worked with two South Florida local religious leaders to donate $40,000 worth of food and supplies to low income, homebound residents in North Miami Beach affected by the pandemic. And lastly, we partnered with Sunrise Public Adjusters to donate fifty-eight P100 Pro respirator masks with filters and 1,500 N95 disposable masks to the COVID-19 Medical ICU floor nursing staff at Memorial Regional Hospital in Hollywood, Florida.
At the time, it was “a challenge for many local hospitals and healthcare professionals to secure a consistent supply of personal protection equipment,” said ILG founder Michael Biberman. “We felt it our responsibility as a member of the community to help out by donating the pro-level masks.”
All in all, reflecting on the anniversary of COVID-19 makes us here at Insurance Litigation Group extremely grateful to have continued serving and supporting our clients and the community throughout a difficult period in all of our lives. We’re thankful for our families, devoted employees and partners—together we made a difference!